Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times:

  • Australia: 7–15 business days
  • New Zealand: 7–15 business days
  • United States: 7–15 business days
  • Canada: 8–16 business days
  • United Kingdom: 7–15 business days
  • Other International Locations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs, carrier delays, weather conditions, or peak holiday periods.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping on selected products or promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if available). Please allow up to 48 hours for tracking information to become active.

Delays

While we strive to deliver your order as quickly as possible, ShowerSounds cannot be held responsible for shipping delays caused by:

  • Customs clearance
  • Courier delays
  • Severe weather
  • Public holidays
  • Incorrect shipping information provided by the customer

Incorrect Address

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and your order has already been shipped, we may not be able to make changes or issue a refund.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date at support@showersounds.com (replace with your actual email).

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:
0483203040

jaydenstavrou@hotmail.com